Privacy Policyسياسة الخصوصية

Introduction

Delta Metallic Trading L.L.C. ("Delta Metallic", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit dmetallic.com, how we use it, who we share it with, and the rights you have over your information.

This policy applies to all visitors and customers of dmetallic.com, including trade buyers, contractors, architects, designers, and homeowners. By using the website, you agree to the practices described in this policy.

We operate under the laws of the United Arab Emirates, primarily UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"). Where you are based in the European Economic Area, the United Kingdom, or another jurisdiction with its own data protection law, that law also applies to the extent it is relevant to our processing of your data.

Information we collect

We collect the following categories of personal information:

Information you give us directly

• Contact details: name, email address, phone number, WhatsApp number, and shipping/billing address.
• Account information: if you create an account on dmetallic.com, your username, password (stored encrypted), and saved addresses.
• Order information: products you order, quantities, delivery preferences, and order history.
• Payment information: processed through our third-party payment providers. We do not store full card numbers on our servers.
• Trade buyer details: if you apply for a trade account, your company name, trade licence number, VAT registration, and authorised contact persons.
• Communications: messages you send us via email, WhatsApp, contact forms, or in the showroom.

Information collected automatically

• Device and browser data: IP address, browser type, device type, operating system, and screen resolution.
• Usage data: pages visited, time spent, products viewed, referring URLs, and click behaviour.
• Location data: approximate location based on IP address (city / country level only).

How we collect it

We collect personal data in three ways:

• Directly from you — when you place an order, contact us, create an account, request a quotation, sign up for our newsletter, or visit our showroom.
• Automatically — through cookies, web analytics, and server logs when you browse dmetallic.com (see Section 5).
• From third parties — limited to payment confirmation from payment processors and delivery confirmation from shipping partners.

Why we collect it

We process your personal data for the following purposes:

• To fulfil orders — processing your purchase, arranging delivery, sending order confirmations and tracking information, and managing returns under warranty.
• To respond to enquiries — answering your questions via email, WhatsApp, phone, or contact forms.
• To provide specifier support — sending sample boards, technical specifications, and project quotations to trade customers.
• To improve the website — analysing how visitors use dmetallic.com to make the experience better.
• To comply with legal obligations — UAE accounting law requires us to retain certain transaction records for at least five years.
• To prevent fraud and protect our business — verifying orders, monitoring for suspicious activity, and protecting against unauthorised access.

We do not use your personal data for marketing without your consent. We do not sell your data to third parties under any circumstances.

Cookies and tracking

dmetallic.com uses cookies and similar tracking technologies to operate the website and improve your experience. A cookie is a small text file stored on your device when you visit a website.

Types of cookies we use

• Strictly necessary cookies: required for the website to function — including cookies that remember your shopping cart, log you in, and route you to the correct server.
• Analytics cookies: we use Google Analytics to understand how visitors use the site. Google Analytics collects information such as pages visited, time on site, and device type. This data is aggregated and used to improve the site. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
• Functional cookies: remember your language preference and other settings that improve the experience.

You can control cookies through your browser settings. Disabling cookies may affect parts of the site, particularly the shopping cart and checkout. By continuing to use dmetallic.com you consent to our use of cookies as described in this section.

Who we share data with

We share personal data only with third parties who help us operate the business, and only to the extent necessary:

• Payment processors — to process online payments securely. Our payment providers are PCI-DSS compliant and we do not store full card details on our servers.
• Shipping and logistics partners — to deliver your order to the address you provide.
• Hosting and technical service providers — to operate the website (Cloudways), send transactional emails, and provide customer support tools.
• Analytics providers — Google Analytics, as described in Section 5.
• Legal and regulatory authorities — where required by UAE law, court order, or other legal process.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

How long we keep it

We retain personal data only as long as necessary for the purposes described in this policy:

• Order and transaction records — retained for at least five years as required by UAE accounting and tax law.
• Enquiry and communication records — retained for up to two years after the last interaction.
• Account data — retained while your account is active. If you request deletion, we remove your data within 30 days, subject to legal retention requirements.
• Analytics data — retained according to Google Analytics' standard retention period (currently 14 months by default).

Your rights

Under UAE PDPL, GDPR (where applicable), and similar data protection laws, you have the following rights over your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to correction — request that we correct inaccurate or incomplete data.
• Right to deletion — request that we delete your personal data, subject to legal retention requirements (such as the five-year accounting record requirement).
• Right to object — object to certain types of processing, including direct marketing.
• Right to portability — receive your personal data in a structured, commonly used format.
• Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.
• Right to lodge a complaint — with the UAE Data Office or your local data protection authority.

To exercise any of these rights, contact us at indorahmath4u@gmail.com. We respond to all requests within 30 days.

International transfers

Delta Metallic is based in the United Arab Emirates. When you interact with us, some of your data may be processed in countries outside the U.A.E., including:

• WhatsApp (operated by Meta Platforms) — messages routed through Meta's global infrastructure.
• Google Analytics — processed by Google in the United States and other countries.
• Email service providers — emails may transit through servers outside the U.A.E.

Where data is transferred internationally, we rely on the safeguards provided by the receiving party (such as Standard Contractual Clauses for GDPR-relevant transfers) to ensure your data is protected to a comparable standard.

The Delta Metallic online shop serves customers worldwide. By placing an international order, you consent to your delivery and contact data being shared with the shipping partner responsible for your region.

Contact and changes

For any privacy questions, data access requests, or complaints about how we handle your personal data, please contact us:

• Email: indorahmath4u@gmail.com
• WhatsApp: +971 52 529 4289
• Postal: Delta Metallic Trading L.L.C., 11b Baniyas Road, Naif, Deira, Dubai, U.A.E.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically. Significant changes will be communicated by a notice on the website.

Delta Metallic Trading L.L.C. — Trade Licence No. [Trade Licence No. TBC] — VAT Registration No. [VAT Registration No. TBC].